ContactRx helps South African community pharmacies manage repeat dispensing cycles, send patient-facing SMS reminders, and share compliance reports with clinicians. Built for the way your pharmacy already works.
Works with common dispensing software used across the region.
Automated SMS reminders
Patients get timely prompts before refills are due, reducing missed-dose incidents.
Repeat dispensing workflow
Track repeat cycles and manage authorizations without manual spreadsheets.
Clinician compliance reports
Share structured adherence data with doctors to support chronic disease management.
Dispensing software integration
Connects with common pharmacy systems used in South Africa, so your team keeps its usual routine.
Three ways to bring ContactRx into your dispensing workflow, each built around a different stage of implementation.
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View detailsPharmacies that set up automated refill reminders see fewer missed doses and steadier repeat dispensing cycles. Getting started takes a few minutes, and our team handles the integration with your dispensing software.
No setup fees. SMS reminders, compliance reports, and dispensing software integration included.
Trusted by pharmacies across South Africa
From independent community pharmacies to larger dispensing groups, our platform supports the daily rhythm of chronic medication care.
4.8/5
Average rating from pharmacy managers using the platform for repeat dispensing and patient follow-up.
120+
Community pharmacies across Gauteng, Western Cape, and KwaZulu-Natal currently use our SMS reminder service.
38%
Average reduction in missed-dose incidents reported by pharmacies after three months of structured reminders.
"We used to lose track of repeat prescriptions between the counter and the dispensary. Now the SMS reminders go out automatically, and our compliance reports are ready for the clinicians without anyone chasing them."
Thandi Mokoena
Pharmacy Manager, Mokoena Chemists — Soweto
"The integration with our dispensing software took less than a day to set up. Our patients appreciate the reminder before their meds run out, and we see fewer gaps in their refill cycles."
Johan van der Merwe
Owner, Van der Merwe Pharmacy — Bloemfontein
"The compliance reports are clear and easy to share with referring doctors. It has made our chronic care follow-up much more structured, especially for hypertension and diabetes patients."
Naledi Khumalo
Clinical Pharmacist, Khumalo Health Centre — Durban
Straight answers about how ContactRx fits into your pharmacy workflow, from setup to daily use.
ContactRx integrates directly with common dispensing systems used in South African community pharmacies. Once connected, it reads your repeat prescription schedules and automatically sends SMS reminders to patients before their refill is due. You don't need to manually enter patient data — the workflow syncs with your current dispensing process.
You get a clear monthly summary showing how many patients picked up their chronic medication on time, how many missed a dose, and the overall adherence rate for your pharmacy. These reports can be shared directly with referring doctors or used internally to spot patients who need extra follow-up. The data is presented in a simple, readable format — no complex spreadsheets.
Yes. The platform is designed around repeat dispensing cycles, which are the core of chronic disease management. You can set different reminder schedules for different conditions — for example, a monthly refill reminder for blood pressure medication or a bi-weekly check-in for diabetes treatment. This helps patients stay consistent without feeling overwhelmed.
Most pharmacies are up and running within a few days. The process involves a quick integration with your dispensing software, a short training session for your team, and a test run with a small group of patients. After that, you can start sending reminders and generating compliance reports. Our support team guides you through each step.
Absolutely. You can edit the message templates to match your pharmacy's tone, include your name or address, and add specific instructions like "bring your ID" or "collect before 5 PM". You also control the timing — whether you send a reminder three days before the refill is due or a follow-up message if a patient misses a pickup.
Patients can opt out at any time via a simple reply to the SMS, and their number is automatically removed from the reminder list. If a patient updates their contact details at your counter, you can edit their profile in the system and the new number will be used going forward. This keeps your communication accurate and respectful of patient preferences.